Frequently Asked Questions
Everything you need to know about your Olivia Jewelry experience.
What materials are used in Olivia Jewelry pieces?
Our collections are crafted using high-quality materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Olivia microfiber pouch provided with your order.
What is your shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return or exchange an item if I change my mind?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging.
Do you offer a warranty on your products?
Every Olivia Jewelry piece comes with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's journey to your doorstep.